Retailer Frequently Asked Questions
Am I eligible for wholesale/retail terms?
To be eligible for wholesale/retail terms, you must be a business or organization (not an individual) with a physical or online sales location and sell a range of products from multiple vendors.
Examples of retail accounts include bookstores, gift stores, museum shops, children's specialty stores and teacher supply stores. Examples of wholesale accounts include library suppliers, literacy organizations and book distributors.
How do I sign up as a wholesaler or retailer?
In order to become a retail customer, please complete the retail inquiry form and upload a current reseller certificate. If you are a wholesaler and need credit terms, please email us at help@barefootbooks.com
What is your standard wholesale/retail discount?
Do you have an order minimum for wholesalers/retailers?
Do you offer special terms for bulk orders?
If you are interested in large volume purchases or would like to request sample copies, please email help@barefootbooks.com with the details and a member of our sales team will be happy to help you.
How much does shipping cost?
Do you accept backorders?
Yes, we accept backorders and pre-orders when applicable. Backorders are not available for online orders.
How do I get tax exempt status on my online orders?
In order to not be charged tax on your order, please upload your tax exemption certificate or reseller certificate on the retail inquiry form.
How long will my order take to process?
How do I order in Canada?
What payments do you accept?
We accept VISA, MasterCard, Discover, American Express, and PayPal.
What is your return policy?
We do not offer returnable terms for online orders.
If your order arrives with damaged or incorrect items please contact help@barefootbooks.com within 7 business days of receipt. A credit will be issued within 2 business days.
Who can I contact to check on my order?
Once you have completed your online order, you will receive an order confirmation email which will be sent to the email address used in your account set up.
Once your order ships, you will receive a shipment confirmation email which includes the tracking number for your order.
If you need additional information on the status of your order, please email us at help@barefootbooks.com.
Where can I find your current catalog?
You can view our online catalog here. If you'd like to receive a copy in the mail, please email your name and address to help@barefootbooks.com.
Where can I find product news and other updates about your company?
Do you participate in co-op advertising opportunities?
We can consider co-op advertising on an account-by-account basis. Email help@barefootbooks.com to submit your proposal and someone will be in touch with you to discuss.
What do I do if I’m having trouble with this website?
Where can I find your site’s privacy policy and terms of service?
Click here for our privacy policy and here for terms of service.
Didn't find your answer here? Contact us!
Barefoot Books Customer Service – help@barefootbooks.com
or call toll-free on 866-417-2369, Monday to Friday, 9am-5pm EST
We look forward to hearing from you!
