Am I eligible for wholesale/retail terms?

To be eligible for wholesale/retail terms, you must be a business or organization (not an individual) with a physical or online sales location and sell a range of products from multiple vendors.

Examples of retail accounts include bookstores, gift stores, museum shops, children's specialty stores and teacher supply stores. Examples of wholesale accounts include library suppliers, literacy organizations and book distributors.

How do I sign up as a wholesaler or retailer?

In order to become a retail customer, please complete the retail inquiry form and upload a current reseller certificate. If you are a wholesaler and need credit terms, please email us at [email protected]

What is your standard wholesale/retail discount?

Do you have an order minimum for wholesalers/retailers?

Do you offer special terms for bulk orders?

If you are interested in large volume purchases or would like to request sample copies, please email [email protected] with the details and a member of our sales team will be happy to help you.

How much does shipping cost?

Do you accept backorders?

Yes, we accept backorders and pre-orders when applicable. Backorders are not available for online orders.

How do I get tax exempt status on my online orders?

In order to not be charged tax on your order, please upload your tax exemption certificate or reseller certificate on the retail inquiry form.

How long will my order take to process?

How do I order in Canada?

We are distributed by Fraser Direct in Canada. Please direct your order to: [email protected]. Please direct all other inquiries to Jonathan Ackerman, Director of Trade Sales: [email protected].

What payments do you accept?

We accept VISA, MasterCard, Discover, American Express, and PayPal.

What is your return policy?

We do not offer returnable terms for online orders. For all other orders please see our Terms of Sale.

If your order arrives with damaged or incorrect items please contact [email protected] within 7 business days of receipt. A credit will be issued within 2 business days.

Who can I contact to check on my order?

Once you have completed your online order, you will receive an order confirmation email which will be sent to the email address used in your account set up.

Once your order ships, you will receive a shipment confirmation email which includes the tracking number for your order.

If you need additional information on the status of your order, please email us at [email protected].

Where can I find your current catalog?

You can view our online catalog here. If you'd like to receive a copy in the mail, please email your name and address to [email protected].

Where can I find product news and other updates about your company?

Please visit our Press & Awards page.

Do you participate in co-op advertising opportunities?

We can consider co-op advertising on an account-by-account basis. Email [email protected] to submit your proposal and someone will be in touch with you to discuss.

What do I do if I’m having trouble with this website?

Email [email protected] with a description of the problem.

Where can I find your site’s privacy policy and terms of service?

Click here for our privacy policy and here for terms of service.